February 18 Webinar

Say What You Mean, Mean What You Say

Wednesday, February 21st, 2018

Noon CST

2.0 Hours of CE

Registration is now open at the IAAO website.

Communication is the number one key to success. However, for some, it is the most difficult portion of their job. This webinar will teach attendees the essential functions of communication in an assessment office to help them connect with their employees, co-workers and citizens by discussing different communication styles, how to communicate with different generations, effective listening skills and interpretation of meaning.

Presented by:

Brenda Setelin

Senior Property Appraisal Consultant

Virginia Department of Taxation

Who should attend:

Appraisers, assessors, and administrative positions
Personnel who interacts with taxpayers and/or staff
Commissioners of revenue

Learning objectives:

Discover how effective communication can help you avoid conflict in the workplace
Recognizing others communication style, in order to better communicate and become a more effective leader

IAAO WEBINAR SERIES

IAAO offers monthly educational webinars on topics of interest to industry members. Keep your eyes peeled for the 2018 Webinar calendar!

March 21st - Join us as Garth Thimgan presents a webinar on valuing agricultural land, including use-value assessment, soil productivity ratings, and regression analysis. - Registration opening soon!

April 18th - Enjoy this complimentary webinar and see what information and tools are within reach. Join us for "Using The Census Bureau's American Community Survey for Assessment Officials" presented by Gretchen Gooding. - Registration opening soon!

May 16th - Join us as a team from Santa Fe County Assessor's Office brings their strong presentation from the annual conference to our webinar series. They will cover the importance of customer service and how to build a healthy relationship with the community. - Registration opening soon!

The cost to register for the 2018 webinars is $45 per person for IAAO members and $90 for non‐members.


314 W. 10th Street, Kansas City, MO 64105 \| Tel: 816.701.8100 \| info@iaao.org

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