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Creating a framework for reform: How a IAAO Gap Analysis
led to change at the Cook County Assessor's Office
Join IAAO for a free webinar to learn about how the IAAO Gap Analysis process can help local jurisdictions.
In
2019, the Cook County, Illinois, Assessor’s Office did something
unprecedented in its recent history: It invited IAAO to conduct a
practices-and-procedure gap analysis of its office.
Through
interviews with staff and open access to the office, IAAO identified
areas most in need of improvement. The resulting audit was publicly
available online and was the roadmap for Assessor Fritz Kaegi’s work in
reforming the office.
Three
years later, the office has improved its technology, increased its
hiring, and created more accurate and equitable assessments. This
webinar will discuss how the gap analysis was conducted and how it was
put into action.
